Description

The Mission:
For 125 years, the Allentown Rescue Mission has been a beacon of hope, rescuing, rehabilitating, and restoring men in crisis. We are looking for a Client Advocate to join our team and walk alongside men as they move from the streets to self-sufficiency.

What You’ll Do:
You will provide the consistent, compassionate support necessary to guide men through our three core program pillars: Emergency Shelter, Transformation Program, and Clean Team Workforce.

Case Management: Lead clients from initial intake to successful program graduation.
Skill Building: Track and ensure the retention of vital life skills and workforce-readiness training.
Cross-Department Coordination: Bridge the gap between our shelter, recovery, and workforce teams to ensure a seamless client journey.
Outcome Tracking: Identify and document measurable metrics of success and stability.
Mentorship: Act as a steady guide for men pursuing long-term housing, employment, and restoration.

What We Offer:

Competitive Salary: $45k–$48k starting range.
Comprehensive Benefits: Medical, Dental, Vision, and Life insurance.
Generous Perks: 401(k) matching and a healthy PTO policy.
Culture: A supportive, family-oriented team where your work has a visible, daily impact.

How to Apply:
Please send your cover letter and resume to recruiting@armpa.org.

Requirements

Education & Experience

• Minimum associate degree in Human Services, Social Work, Psychology, Counseling, or related field (bachelor’s degree preferred).
• Experience in case management, social services, workforce development, or residential program support strongly preferred.
• Familiarity with traumainformed care, recovery principles, or homelessness services is a plus.

 Skills & Competencies

• Strong interpersonal and communication skills with the ability to build trust and rapport with men in crisis.
• Ability to manage multiple cases, track progress, and maintain accurate documentation.
• Solid organizational and timemanagement skills, including the ability to prioritize tasks across multiple program areas.
• Competence in data tracking, outcome measurement, and reporting.
• Ability to work collaboratively across departments and maintain professional boundaries.
• Problemsolving mindset with the ability to remain calm, compassionate, and consistent in challenging situations.

Work Expectations

• Must be able to work onsite in Allentown, PA.
• Must have a valid driver's license & clean driving record
• Ability to maintain confidentiality and uphold ARM’s mission, values, and code of conduct.
• Flexibility to support program needs, including occasional schedule adjustments for client or departmental requirements.
• Commitment to modeling professionalism, accountability, and respect within a faithbased environment.